Help Center
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FAQS
Got questions about our international ecommerce platform?
We’ve got the answers you’re looking for!
Can I sell internationally?
Absolutely! ExpandNow is one of the leading international ecommerce platforms that allow you sell in over 200 locations with ease.
Is ExpandNow the Merchant of Record?
Yes, we act as a Merchant of Record, while your business is set up as a sub-merchant under ExpandNow. As your authorized seller, we take care of all the heavy lifting, including handling sales tax and VAT globally.
Do I need a credit card to get started?
Not at all! We only charge you once you start earning. You can sign up for ExpandNow and explore for free. Plus, your first month is on the house with our Global Commerce in-a-Box solution.
Is cancellation flexible?
That’s right! You can cancel anytime. No contracts, no minimum commitments, no hassles. We’re confident you’ll love our global expansion ecommerce platform, but if you ever decide to move on, you’re completely free to do so—no strings attached!
Can I offer subscriptions?
Not quite yet, but it’s coming soon! We’re working on adding support for monthly and annual pre-paid subscriptions in a future release. Stay tuned—exciting things are on the horizon!
What if I already have a website?
Awesome! You can use as much or as little of ExpandNow’s front-end as you’d like. Whether you want to integrate it as a full store or simply add a localized checkout for ecommerce, it’s totally flexible to fit your needs.
What types of products can I sell with ExpandNow?
With ExpandNow, you can sell a wide range of products, from digital goods like software, SaaS, apps, e-learning courses, and content, to physical products. It’s built to support both digital and physical sales, so you’ve got plenty of options!
Does ExpandNow offer an API or developer resources?
If you’re ready to take your project to the next level with API integration, we’ve got you covered. Just reach out through our General Inquiries form, give us the lowdown on your specific API needs, and we’ll set you up with the access you need. Let’s make some tech magic happen!
Could fees ever exceed 5%?
No. Our flat fee won't exceed 5%. The only potential extra cost could be for currency conversion during the settlement process, which is simply part of the exchange rate.
Does ExpandNow offer localized checkout for ecommerce?
You bet! The ExpandNow localized checkout for ecommerce is fully adapted in a whopping 18 languages, including English, Italian, German, French, Spanish, Chinese (simplified), Arabic, Japanese, Portuguese, Russian, and more! No need to lift a finger—our localized checkout for ecommerce automatically matches the language of your user’s web browser.Got a language you’d like to see added to the mix? We’re always on the lookout for ways to grow our localization game. Drop us a note with your request, and we’ll see what we can do!
What can’t I sell on ExpandNow?
While we are one of the leading international ecommerce platforms that love empowering businesses, there are a few things that are a no-go. Anything that’s heavily regulated, requires special licensing, or is banned by payment providers and card brands is off-limits. For all the nitty-gritty details, be sure to check out our full list of prohibited products in the Acceptable Use Policy.
Which payment methods do you support?
With ExpandNow, you’re ready to start your global ecommerce expansion with a fantastic range of payment methods right out of the gate!
Here’s what we support:
Cards: Mastercard, Visa, Maestro, American Express, Discover, Diners Club, China UnionPay, Carte Bancaire, Eftpos Australia, NYCE, Payshop, VPay, JCB.
Digital wallets: Apple Pay, Google Pay.
Local payment methods:
Bancontact, iDEAL, Blik, MB Way, MobilePay, Multibanco, Online banking (Finland & Poland), Pay by Bank (Europe), Trustly, TWINT, Vipps.
And the best part? You won’t need any separate merchant accounts with payment gateways, Google, or Apple Pay—your ExpandNow account handles it all! We’ve got the relationships with payment processors covered, so you get the best rates and reliable service. ExpandNow acts as the merchant of record for your transactions, making the whole process seamless!
How easy is it for local shoppers to switch to their preferred country, language, and currency?
Super easy! On all store pages, your shoppers can quickly switch their preferences to match their country, language, and currency. With our localized checkout for ecommerce everything from order details to transactions is crystal clear and tailored to them. No hassle, just smooth shopping!
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